TERMS OF SERVICE
FIVE HOTELS – TERMS AND CONDITIONS OF WEBSITE USE
Last Updated: November 9, 2025
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of this website operated by FIVE Hotels (“FIVE”, “we”, “our”, or “us”).
By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms in full.
If you do not agree with these Terms or any part thereof, you must immediately refrain from using this website.
This website uses cookies to enhance user experience. By using this website and agreeing to these Terms, you consent to our use of cookies in accordance with FIVE Hotels’ Cookie Policy.
2. Intellectual Property and License to Use
Unless otherwise stated, all intellectual property rights in this website, including its design, text, graphics, logos, images, videos, downloadable materials, and software, are owned by or lawfully licensed to FIVE Hotels. All such rights are reserved.
You may view, temporarily download for caching purposes only, and print pages or materials from this website for personal, non-commercial use, subject to the following restrictions:
You must not:
- Republish, reproduce, distribute, or display material from this website in public or on another website or platform;
- Sell, rent, license, or sub-license website materials;
- Modify, edit, adapt, or otherwise alter any material;
- Use any content for commercial exploitation without prior written authorization from FIVE Hotels.
Any unauthorized use of website content may result in civil or criminal liability.
3. Acceptable Use
You agree not to use this website:
- In any manner that causes, or may cause, damage to the website, its functionality, or availability;
- For any unlawful, fraudulent, harmful, or misleading purpose;
- To host, transmit, or distribute malware, viruses, Trojan horses, spyware, worms, or other malicious code;
- To conduct automated or systematic data collection activities (including scraping, data mining, data extraction, or data harvesting) without our prior written consent;
- To transmit or send unsolicited commercial communications (“spam”);
- To impersonate any person or entity, or misrepresent your affiliation with any person or entity;
- For any marketing purpose without the prior written consent of FIVE Hotels.
FIVE Hotels reserves the right to monitor and restrict access to its website to prevent or remedy any misuse.
4. No Warranties
This website and its content are provided “as is” and “as available” without any representations, warranties, or guarantees of any kind, whether express or implied.
FIVE Hotels makes no warranties that:
- The website will be uninterrupted, secure, or error-free;
- The information or materials on the website are accurate, complete, current, or reliable; or
- The website or its servers are free from viruses or harmful components.
Nothing on this website constitutes, or should be construed as, professional advice of any kind. Users should obtain appropriate advice from qualified professionals before relying on any content.
5. Limitation of Liability
To the maximum extent permitted by applicable law, FIVE Hotels, its affiliates, officers, employees, and agents shall not be liable for any loss or damage arising out of or in connection with your access to or use of this website, including but not limited to:
- Direct, indirect, incidental, special, consequential, or punitive damages;
- Loss of profits, revenue, data, goodwill, or business opportunities;
- Damage caused by viruses, system failure, or unauthorized access.
FIVE Hotels’ total aggregate liability to you, whether in contract, tort, or otherwise, shall not exceed the amount, if any, paid by you for accessing this website, if applicable.
6. Indemnification
You agree to indemnify, defend, and hold harmless FIVE Hotels, its affiliates, officers, employees, agents, successors, and assigns from and against all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:
- Your use or misuse of this website;
- Any breach of these Terms; or
- Your violation of any law or rights of a third party.
This indemnity shall survive termination of your access to the website.
7. Breach of Terms
If you breach these Terms, FIVE Hotels may, at its sole discretion and without prior notice:
- Suspend or permanently block your access to the website;
- Remove or restrict content associated with your use;
- Report your activities to relevant authorities; and/or
- Pursue legal proceedings to recover losses or obtain injunctive relief.
8. Changes to Terms
FIVE Hotels reserves the right to modify, update, or replace these Terms at any time without prior notice.
Continued use of the website following such modifications constitutes acceptance of the revised Terms.
Users are encouraged to review this page regularly for updates.
9. Assignment
FIVE Hotels may assign, transfer, or subcontract its rights or obligations under these Terms at any time without prior notice or consent.
You may not assign or transfer your rights or obligations under these Terms without prior written consent from FIVE Hotels.
10. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.
11. Entire Agreement
These Terms, together with FIVE Hotels’ Privacy Policy, Cookie Policy, and any other referenced documents, constitute the entire agreement between you and FIVE Hotels regarding your use of this website and supersede all prior communications or agreements relating to the same subject matter.
TERMS & CONDITIONS APPLICABLE TO PENTHOUSE EVENTS
TICKETS
- Except as set out below, all tickets are strictly non-refundable and non-transferable, unless expressly agreed by FIVE.
- If FIVE cancels or reschedules an event, ticket holders will be offered a refund or entry to the new date.
- Tickets purchased with an “Entry Before 1:00 AM” condition are valid only under the conditions selected at the time of purchase. Guests arriving after 1:00 AM may be required to pay an additional surcharge at the door. The surcharge amount is based on the ticket price and is shown at checkout.
- If the guest refuses to pay the applicable late-entry surcharge, entry may be denied and the original ticket will not be eligible for a refund.
VIP TABLES
- All VIP table bookings are fully redeemable against the applicable à la carte menu.
- The agreed minimum spend is inclusive of VAT, service charge and municipality fee. Any unspent amount is non-refundable.
- A Deposit of 30% of the agreed minimum spend is charged at the time of booking to secure the table.
- The remaining 70% must be paid 96 hours prior to the event date. If the balance is not paid on time, the table will be released and the Deposit forfeited.
- Bookings made less than 96 hours before the event require full payment at the time of booking.
- Any changes to a VIP reservation, including date, number of guests, table location or minimum spend, will be subject to availability and venue approval.
- FIVE may reallocate a reserved table to another table of equivalent standard where operationally necessary.
VIP TABLE CANCELLATION POLICY
- By confirming the booking, the guest acknowledges that they have read, understood and agreed to the applicable cancellation policy of FIVE.
- A Deposit is required to confirm and guarantee the booking.
- If the guest wishes to cancel the reservation, any amount paid, including the Deposit, is non-refundable.The date change or credit note is available once per booking. Credit notes are non-refundable, non-transferable and cannot be exchanged for cash.
- If the cancellation is made at least 96 hours before the event, FIVE may allow the reservation to be moved to another date or issue a credit note valid for six months from the date of issue, subject to availability and venue approval. The credit note covers the full amount paid by the guest.
- In the case of a no-show, the guest will not be entitled to any refund or credit.
- Cancellation requests must be made by email to tickets@fivehotelsandresorts.com. Written confirmation by email is recommended, and a cancellation is effective once confirmed by FIVE.
- If FIVE cancels or reschedules an event, the guest will be offered a refund or entry to the new date.
GENERAL ENTRY CONDITIONS
Entry to the venue is subject to:
- Door policy: FIVE reserves the right to deny entry at its discretion.
- Age requirements: Guests must be 21+ and present valid photo ID
- Dress code: Smart/Elegant
- House rules
- Venue capacity and operational requirements
FIVE reserves the right to refuse entry or remove any guest who does not comply. No refund will be issued where entry is refused due to the guest (for example, dress code, behaviour or lack of valid ID). Where entry is refused due to venue capacity, the guest will be offered a refund.
ADDITIONAL CLAUSES
Line-up and Timing Changes
Line-ups, performers, set times and event timings are subject to change without notice. Such changes will not entitle guests to a refund, unless the event is cancelled or rescheduled by FIVE.
Force Majeure
FIVE will not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including adverse weather, natural disasters, government directives, public health measures, civil unrest, power failure or artist cancellation. In such cases, FIVE may cancel, postpone or modify the event, and guests will be offered a refund or entry to the rescheduled date.
Photography and Filming
Events may be photographed, filmed and recorded. By entering the venue, guests consent to being photographed, filmed and recorded, and to FIVE using such material for promotional and marketing purposes in any media, without compensation. Guests who do not wish to appear in such material should inform a member of staff on arrival.
Liability for Personal Belongings
Guests are responsible for their personal belongings at all times. To the extent permitted by law, FIVE accepts no liability for any loss, theft or damage to personal property brought into the venue, except where caused by FIVE's negligence.
Unauthorised Ticket Resale
Tickets and VIP bookings may only be purchased through FIVE's official channels. Tickets bought from unauthorised sellers, or resold for profit, may be cancelled without refund, and the holder may be refused entry.
Privacy
Personal data collected in connection with ticket purchases and bookings, including through our ticketing partner Fourvenues, is processed in accordance with FIVE's Privacy Policy, available at https://www.bohemiadubai.com/privacy-policy
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms and Conditions, including any question about their existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC) in force at the time. The seat of arbitration shall be the Dubai International Financial Centre (DIFC). The tribunal shall consist of one arbitrator, and the language of the arbitration shall be English.